Terms and Conditions

Welcome to AEMO FOODS LIMITED, and thank you for shopping with us. We are AEMO FOODS LIMITED, a company registered in England and Wales under company number 15862321, with our registered office at Apartment 2304, 1 Exchange Square, The Priory Queensway, Birmingham, England, B4 6FL.

By placing an order with us via telephone, email, or online at aemofoods.co.uk, you agree to the following Terms and Conditions. This agreement outlines the terms of our services, including deliveries, website use, and customer obligations.

1. Our Delivery Service

• We use reasonable efforts to deliver orders according to the terms set by our delivery partners (such as Royal Mail, DHL, DPD, FedEx, and others).
• Delivery charges depend on the value, weight of your order, and delivery location.
• If an item is missing from your order, please contact us at support@aemofoods.co.uk, and we will work to resolve the issue promptly.
• While we strive for timely delivery, external factors such as courier delays, national postal strikes, and adverse weather conditions may impact timelines.
• We are not liable for delivery delays caused by incorrect addresses provided by customers. It is your responsibility to ensure the correct shipping address is provided at checkout.
• If you instruct our delivery partner to leave your package unattended at your address, AEMO FOODS LIMITED disclaims all liability for theft, tampering, contamination, or damage due to temperature changes.

2. Price and Availability

• All products are subject to availability. If an item is out of stock, we will make reasonable efforts to provide a suitable replacement.
• Prices displayed on our website may change without notice.

3. Payment

• We accept payments via Apple Pay, PayPal, and all major Credit/Debit cards.
• If your payment is declined, we reserve the right to collect outstanding amounts using your registered payment method.
• If you fail to complete payment, we may charge outstanding balances directly to the card associated with your account.
• Customers are responsible for any legal or collection costs incurred due to non-payment.

4. Refund & Returns Policy

We are committed to providing high-quality products. However, in cases of damaged or missing items, please notify us at support@aemofoods.co.uk within the specified timeframes below:

Non-Perishable Items

• Refund or exchange requests must be made within 14 days of delivery.
• If 14 days have passed, we are unable to offer a refund or exchange.

Perishable Items (e.g., Fresh Vegetables, Plantains, Bread, Yams, Fruits, Peppers, Okra)

• Refund or exchange requests must be made within 24 hours of delivery.
• Orders containing fresh produce are only dispatched Monday to Thursday to maintain freshness.
• If 24 hours have passed, we cannot offer a refund or exchange.
• We may request photographic evidence of any damaged or defective items.

Returns

• Customers are responsible for return shipping costs, which are non-refundable.
• Refunds (if approved) will be processed after the returned item is received and inspected.
• In cases where an order has already been dispatched before a cancellation request, customers may return the goods within 7 days for a refund, excluding shipping costs.

5. Copyright & Ownership

• All website content, text, graphics, and designs are the intellectual property of AEMO FOODS LIMITED.
• Unauthorized reproduction, modification, or distribution of our content is strictly prohibited.
• AEMO FOODS LIMITED reserves the right to revoke website access to users found in violation of these terms.

6. Trademarks

• AEMO FOODS LIMITED, www.aemofoods.co.uk, and all associated logos and graphics are the proprietary trademarks of AEMO FOODS LIMITED.
• Unauthorized use of these trademarks is prohibited.
• All other trademarks appearing on our website are owned by their respective companies.

7. Privacy & Data Protection

• We comply with the UK General Data Protection Regulation (GDPR).
• As a Data Controller, we ensure that any personal data provided to us is protected and used only for legitimate business purposes.
• By using our services, you consent to the collection, processing, and use of your data under our Privacy Policy.

8. Customer Responsibilities

• Customers must keep their account details updated, including name, email, phone number, and payment details.
• Fraudulent account details or payment information may result in account termination.
• We use secure payment gateways (Stripe & PayPal) to protect customer transactions.

9. Customer Rights

• Customers have the right to receive goods that meet the advertised description and quality.
• If a product differs significantly from its description, please contact us for resolution.
• While we ensure that product images are accurate, packaging may vary slightly from the website display.

10. Limitation of Liability

• AEMO FOODS LIMITED is not responsible for third party website content or availability.
• The website and all services are provided on an “as is” and “as available” basis.
• We do not guarantee uninterrupted or error-free website functionality.
• We are not liable for indirect, incidental, or consequential damages arising from website use or product purchases.

11. Jurisdiction & Governing Law

• These terms are governed by the laws of England and Wales.
• In the event of a dispute, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

12. Amendments to Terms & Conditions

• AEMO FOODS LIMITED reserves the right to update these Terms and Conditions at any time.
• Changes take effect upon being posted on our website.
• Continued use of our services after any amendments signifies agreement to the new terms.

If you do not agree to these terms, you may discontinue using our website or contact us at support@aemofoods.co.uk to close your account.

For any questions or concerns regarding these Terms & Conditions, please contact us at: 📧 Email: support@aemofoods.co.uk
📍 Address: Apartment 2304, 1 Exchange Square, The Priory Queensway, Birmingham, England, B4 6FL